Sent my mower to be fixed they did not nor return it even though I gave a return tag

I ordered there mower by accident. I have tried calling and sending 6 emails and no reply. Don't get ripped off

I opted for the refurbished model without wifi. The mower did have old grass stuck to it and other things in the box when it arrived, but it wasn't a deal-breaker. So far, holes in the yard have been the only issue for it. Just fill them up with some sand or dirt and monitor the operation of the mower until you've removed all obstacles.

I could never get it to connect to my Internet

Just to get the bad or inconvenient or bothersome stuff out of the way. I purchased a refurbished non wifi mower and expected it to be in better shape, though this was stated in the description, I thought would be cleaner and some of the plastics are faded and the display cover is cracked as well.
Turned out that whoever shipped the mower forgot to reset the code to factor settings, and they shipped the mower without cutting blades so it was impossible to test it or even cut grass out of the box. Of course I already went to the trouble of laying out the wire before I found this out, so big let down. I did run into some very frustrating starts, the mower would not find the wire and would throw a lot of error codes. After awhile I read on reddit to try to unplug and plug back in the perimeter wires and that seemed to fix it; again just really bothersome because it was hours of attempts at this point.

Now with all the bad out of the way, the mower is working and functioning perfect! It looks beat up and well used but the battery lasts more than enough to mow the whole back yard without multiple recharges in between. I am very happy with the performance and quality of cut so far. I can't speak to longevity or durability just yet but it's comforting to know that all part to the mower are available for order through this website.