Sent my mower to be fixed they did not nor return it even though I gave a return tag
This+robot+doesn%E2%80%99t+work+and+I+need+help+to+make+it+work+or+i+will+send+it+back+to+you%21%21%21Please+find+my+invoice+of+the+red+back+robot+under+the+name+of+Osmar+Vinicio+Ayala.
I received 2 batteries and only one if them worked. I've ordered a total of 5 batteries and now only 2 of the work.
The chainsaw has a cheap bar on it and will throw the chain pretty easily. The oil tank lid is not the best either. If the battery gets wet it's ruined and won't recharge! It's happened to me twice and now you can't even buy one!
Got it pre owned AND it came with a battery and charger!
Awesome find! Glad to hear your pre-owned unit came complete with a battery and charger — that’s a win! Enjoy the mow-free life!
The trimmer arrived as what appeared to be a mixture of used and new parts. Redback's used items sales are definitely used (grass stains, scrapes, and scuffs) but are in a condition where you likely would have them with regular use anyway. That's all fine. Ordered a mower last year and, apart from a squeak that can't be tracked down/resolved, has worked beautifully. Trimmer arrived disassembled but the handle that shipped with it did not match the instructions. Was able to figure out how to attach with a quick internet search and a bit of logic. As might be expected, the plastic blades are less forgiving than trimmer line (though may also be preferred in some scenarios), but the device works as advertised.
Just would like access to a manual to replace the head unit on the grass trimmer
Thanks for reaching out! You can access the manual for replacing the grass trimmer head unit by contacting our support team or visiting our website's support section. Let us know if you need direct help — we’re happy to guide you through the process!
While I would have preferred buying the three spool parts as an assembly (which they’re always sold out of), the parts did the trick. It runs like a top once again.
Thanks for your feedback! We’re glad to hear the parts got your unit running like a top again. We’ll share your note about the spool assembly availability with our team — hopefully restocks come soon!
Tool works great. Did have cracked plastic cover on the motor housing covers when I received it. But that is cosmetic damage. Hopefully it will make 2 years. Will use this tool a lot. It's a very useful tool.
Don’t buy RedBack can’t get parts always out of stock. Customer service is no customer service.
Works well, got here quickly and a fair price
Not charging
i LIKE SAW A LOT ONLY THING IT LEAKS BAR AND CHAIN OIL HOW DO I GET THAT FIXED
On a full charge can only do 6 swipes with the lawn mower. Only do maybe a quarter of the yard at a time. 😭
I purchased a new weed trimmer that is really nice , only thing was it had the trimmer head missing from the box, I emailed them and Erwin responded and sent me the missing part and everything is absolutely perfect, awesome company with amazing customer service, thank you guys for your professionalism and proficiency...
The battery fits my Redback chainsaw perfectly. Works well and delivers long run time.
I had it less then a month battery is saying it’s full when I go to charge it but it’s empty.
I have been using this mower for 4 years now. The new wheels are excellent and easy to install.